We are investigating consumer complaints about General Electric (GE) refrigerator failures. Consumers have reported having to replace circuit boards in GE Monogram, Café, and Profile refrigerator models, sometimes multiple times, because their refrigerator “quit cooling.” Reports indicate that the power control board (also called the main control board) in these refrigerators may fail.
Our attorneys are also investigating LG refrigerator problems, including LG compressor failures.
Has your GE Monogram, Café, or Profile refrigerator failed?
If your GE refrigerator has stopped cooling, or if you want to learn more about this investigation, contact our consumer attorneys by calling 1-800-254-9493 or by filling out the form to the right.
Consumers have reported that the following circuit boards may fail:
WR55X11036 WR55X10656 WR55X10722
WR55X10715 WR55X10554 WR55X10712
WR55X10626 WR55X10529 WR55X10616
WR55X10614 WR55X10606 WR55X10558
WR55X10597 WR55X10589 WR55X10552
WR55X10543 WR55X10699 WR55X10526
Failed boards can be replaced by part WR55x10942, according to complaints.
Ice Maker, inverters and compressors may also fail
Consumers have also reported that circuit board failures are often accompanied by failures of associated parts, such as the icemaker, inverter, and compressor. Some consumers have experienced “heat damage” to these parts that may be related to circuit board failures. The inverter that consumers report is failing is called Embraco part number VCC3 1156 01 F 04 (also called WR55X10490/ WR49X10283).
GE Refrigerators stop cooling
When a circuit board fails, the refrigerator will stop cooling and may make a “clicking sound.” Some consumers experience a clicking sound “with a frequency of about 1 click per second.” Some GE refrigerator owners have reported experiencing only sporadic cooling problems, while others have stated that their fridge has stopped cooling completely.
It can be expensive to replace a circuit board. Even if parts are covered under warranty, labor to have a technician replace the circuit board may not be covered according to consumers. Refrigerator owners report having to pay hundreds in labor costs to replace circuit boards, inverters, or compressors. Consumer complaints online also state that GE refrigerator owners have incurred additional costs caused by failed GE parts, such as the cost of spoiled food, temporary fridges, and floor or wall damage from leaking refrigerators.