On any given day, the ice cream machine is broken at 1 out of every 7 McDonald’s in the US.
Even McDonald’s jokes about its ice cream machines being broken all the time. But to McDonald’s franchise owners across the country, broken ice cream machines mean thousands of dollars lost in ice cream sales every week and thousands more lost on repair costs. Worse, one recent court filing accuses machine manufacturer Taylor of causing their soft-serve machines to break with poorly written code, allowing Taylor to pocket millions in forced repair costs.
If you’re a McDonald’s operator who’s lost money on broken Taylor machines, our award-winning attorneys want to help. Contact us for a free, confidential consultation.
Kytch lawsuit: third-party ice cream fix blacklisted by McDonald’s
In 2019, an entrepreneurial couple launched a third-party device, Kytch, that could bypass Taylor ice cream machines’ impenetrable code, give specific details about what was going wrong and save McDonald’s franchisees thousands in repair costs every week. But in 2020, McDonald’s abruptly issued a stern warning to all franchisees, saying any use of Kytch would void their Taylor machine warranties. They also announced the release of another machine interface device, described by eatthis.com as “similar in concept to Kytch,” but manufactured by Taylor itself.
Kytch recently filed suit against Taylor accusing it of illegally stealing Kytch’s proprietary secrets to preserve its “effective monopoly” and “repair racket.” While Kytch’s lawsuit proceeds in court, McDonald’s operators continue paying millions to ice cream machine giant Taylor.
McDonald’s operators forced to pay Taylor millions in ice cream repair costs
Thanks for a binding contract, McDonald’s franchisees are locked into expensive ice cream machine repair agreements with technicians from Taylor. If franchise owners try to shop around for repairs, McDonald’s reportedly threatens to cancel their lease agreement and end their business.
Though Taylor supplies soft serve machines to many fast food restaurants like Burger King and Wendy’s, Wired reports McDonald’s uses the “most complex” and “most often borked” Taylor machines. According to brobible.com, a whopping 25% of Taylor’s annualized income comes from fixing McDonald’s machines alone.