Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19.

Read the complaint here: StubHub Refund Class Action Complaint

StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus.

StubHub Changes its Refund Policy After the COVID-19 Coronavirus Pandemic Began

Prior to the COVID-19 coronavirus pandemic, StubHub’s FanProtect Guarantee told customers that “You will be refunded if the event is cancelled and is not rescheduled.”

Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events.  According to a report in the New York Times, StubHub stated that “handling refunds for the huge number of canceled concerts is simply not manageable.”  Per an interview quoted in Axios with StubHub’s president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: “In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller.  At regular volume, we can afford to take that risk.  But these are unprecedented times.”

Our Consumer Protection Attorneys

Eric Gibbs

A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs’ legal rights.

Amy Zeman

Amy has built a reputation in the plaintiffs’ bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. The Daily Journal named her a Top Woman Lawyer in California for 2021.

Steve Lopez

Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. He has prosecuted a variety of consumer protection and complex employment cases.

Linda Lam

Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. Previously, she represented workers and retirees at a national employment law firm.

About Us

Gibbs Law Group is a California-based law firm committed to protecting the rights of clients nationwide who have been harmed by corporate misconduct. We represent individuals, whistleblowers, employees, and small businesses across the U.S. against the world’s largest corporations. Our award-winning lawyers have achieved landmark recoveries and over a billion dollars for our clients in high-stakes class action and individual cases involving consumer protection, data breach, digital privacy, and federal and California employment lawsuits. Our attorneys have received numerous honors for their work, including “Top Plaintiff Lawyers in California,” “Top Class Action Attorneys Under 40,” “Consumer Protection MVP,” “Best Lawyers in America,” and “Top Cybersecurity/ Privacy Attorneys Under 40.”