Grubhub has reportedly listed thousands of restaurants on the Grubhub platform without their consent. Even after a restaurant calls and requests removal, Grubhub may refuse to take their listing down—or they may take it down briefly, only to repost it soon after.
These unauthorized listings can cost restaurants time, money, and harm to their reputation: Grubhub gives customers outdated menus, the prices may be marked up, and the food may arrive late—or not at all. If the customer is unhappy, restaurants have no way of knowing or making things right.
If Grubhub is doing this to your restaurant, our law firm can help. Speak with one of our experienced small business attorneys for a free consultation.
Grubhub list your restaurant without your consent?
Our attorneys can help. Get a consultation, free and confidential.
How do I remove my restaurant from Grubhub?
Grubhub’s phone number for restaurant owners: (877) 799-0790
Unfortunately, many restaurant owners have reported having to call and email Grubhub multiple times to remove their listing, only to find themselves receiving Grubhub orders again a few weeks or months after removal. If this happens to you, one of our attorneys may be able to help. Contact us to learn more about your options.
Grubhub refuses to remove restaurant listings, even after being asked
Restaurants across the country report being listed on Grubhub without their permission, even after they call and request being taken down. One restaurant owner in reddit reports:
Despite calling and emailing for a year to remove us from their site, they are still calling pretending to be regular pickup orders. This is company practice to call non participating restaurants and pretend to be a regular pick up order. Some of the times they call from their Colorado call center and we can tell it’s them. Grubhub is NOT a restaurants HERO. Quite the opposite. They are CROOKS.
As many restaurants pivot to take-out and delivery to survive the COVID-19 pandemic, an increasing number of restaurant delivery sales are being made on apps like Grubhub. As a result, many restaurants may feel forced to accept these Grubhub orders, despite high fees and unfavorable terms. One restaurant owner quoted in LA Magazine says:
We used to be with them before, with our permission, but early last year, we told them to take us off. Then about a month ago, Grubhub drivers started showing up with orders… We refused the early orders. But then decided [to] take them… The profit margin was nominal for the headaches.
Unfortunately, these unauthorized listings can damage restaurants’ hard-earned reputation. One restaurant owner tells Evansville Courier & Press she only found out about the unauthorized listing after a customer ordered something that wasn’t even on the menu:
We had a customer come in angry at us. When they called, we told them we’re not on it (Grubhub) and they screenshotted to show us… of course, I got on the app and found it. It’s infuriating; it’s absolutely infuriating. And the fact that they are knowingly doing this to us. They wouldn’t do this to a big franchise because they have corporate attorneys at their beck and call. They do this to these little mom and pop and shops.
Grubhub openly told investors: we must add “unpartnered” restaurants
After Grubhub stock fell by 43% in October 2019, the company openly told shareholders it would start listing restaurants without their permission, in order to stay competitive with rivals like DoorDash, Uber Eats, and Postmates:
Right now, our existing and new potential diners find more restaurants on other platforms – we need to eliminate this difference and speed is paramount… For restaurant inventory, we will rapidly expand our recent pilots of putting non-partnered restaurants on the platform.
In the same letter, they admit this leads to a bad experience for restaurants and customers:
It is expensive for everyone, a suboptimal diner experience and rife with operational challenges. With that said, it is extremely efficient and cheap to add non-partnered inventory to our platform.
As a report in Eater says, “it’s the price delivery companies seem to be willing to pay at everyone else’s expense.”
Our Firm’s Work Helping Restaurants Thrive During Covid
We’re combatting harmful and unfair business practices to help restaurants make it through these difficult times. If your restaurant was denied insurance coverage after shutting down for COVID-19 safety, we can help with that too. Visit our page: Business Interruption Insurance Lawsuits
“The COVID-19 closures are having a profound impact on the restaurant industry. It’s a pretty substantial social issue.”
— Andre Mura, attorney on our COVID-19 Business Interruption Insurance Coverage Task Force
Our Deceptive Business Practice Attorneys
Gibbs Law Group is a California-based law firm committed to protecting the rights of clients nationwide who have been harmed by corporate misconduct. We represent individuals, whistleblowers, employees, and small businesses across the U.S. against the world’s largest corporations. Our award-winning lawyers have achieved landmark recoveries and over a billion dollars for our clients in high-stakes class action and individual cases involving consumer protection, data breach, digital privacy, and federal and California employment lawsuits. Our attorneys have received numerous honors for their work, including “Top Plaintiff Lawyers in California,” “Top Class Action Attorneys Under 40,” “Consumer Protection MVP,” “Best Lawyers in America,” and “Top Cybersecurity/ Privacy Attorneys Under 40.”
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