Steven Tindall has specialized in employment and class action litigation for eighteen years. He has been lead or co-lead counsel on several cases that resulted in settlements worth over $1 million.
Two well-known restaurants have filed a class action lawsuit on behalf of affected restaurants throughout the country alleging that Grubhub intentionally included them on its delivery and takeout website and mobile app platform without permission. The lawsuit states that by including restaurants, including their names and logos, on its website without authorization, Grubhub creates confusion for consumers and harms the restaurants’ reputation and business operation.
If Grubhub is doing this to your restaurant, our law firm can help. Speak with one of our experienced small business attorneys for a free consultation.
Grubhub list your restaurant without your consent?
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Grubhub listing lawsuit in the news
“Under the Lanham Act, you’re not allowed to misrepresent to consumers that you have a business relationship with another business when you don’t. There’s a negative experience for the customer and sometimes the restaurant only learns of it when they read a Yelp review.”
— Steven Tindall, attorney representing restaurants harmed by Grubhub
“All the money Grubhub made by including restaurants on its platform without consent rightfully belongs to restaurants, whose strong local reputations were responsible for quickly reversing Grubhub’s flagging fortunes.”
— Geoffrey Munroe, attorney representing restaurants harmed by Grubhub
- Eater: Restaurant owners should be able to affirmatively decide whether to affiliate with Grubhub to offer delivery and takeout services.
- CBS News: Grubhub added “non-partnered restaurants” because company officials felt pressure from shareholders to boost revenue.
- Fox Business: 150,000 non-partner restaurants have been added to GrubHub since 2019.
Grubhub refuses to remove restaurant listings, even after being asked
Restaurants across the country report being listed on Grubhub without their permission, even after they call and request being taken down. One restaurant owner in reddit reports:
Despite calling and emailing for a year to remove us from their site, they are still calling pretending to be regular pickup orders. This is company practice to call non participating restaurants and pretend to be a regular pick up order. Some of the times they call from their Colorado call center and we can tell it’s them. Grubhub is NOT a restaurants HERO. Quite the opposite. They are CROOKS.
As many restaurants pivot to take-out and delivery to survive the COVID-19 pandemic, an increasing number of restaurant delivery sales are being made on apps like Grubhub. As a result, many restaurants may feel forced to accept these Grubhub orders, despite high fees and unfavorable terms. One restaurant owner quoted in LA Magazine says:
We used to be with them before, with our permission, but early last year, we told them to take us off. Then about a month ago, Grubhub drivers started showing up with orders… We refused the early orders. But then decided [to] take them… The profit margin was nominal for the headaches.
Unfortunately, these unauthorized listings can damage restaurants’ hard-earned reputation. One restaurant owner tells Evansville Courier & Press she only found out about the unauthorized listing after a customer ordered something that wasn’t even on the menu:
We had a customer come in angry at us. When they called, we told them we’re not on it (Grubhub) and they screenshotted to show us… of course, I got on the app and found it. It’s infuriating; it’s absolutely infuriating. And the fact that they are knowingly doing this to us. They wouldn’t do this to a big franchise because they have corporate attorneys at their beck and call. They do this to these little mom and pop and shops.
Grubhub openly told investors: we must add “unpartnered” restaurants
After Grubhub stock fell by 43% in October 2019, the company openly told shareholders it would start listing restaurants without their permission, in order to stay competitive with rivals like DoorDash, Uber Eats, and Postmates:
Right now, our existing and new potential diners find more restaurants on other platforms – we need to eliminate this difference and speed is paramount… For restaurant inventory, we will rapidly expand our recent pilots of putting non-partnered restaurants on the platform.
In the same letter, they admit this leads to a bad experience for restaurants and customers:
It is expensive for everyone, a suboptimal diner experience and rife with operational challenges. With that said, it is extremely efficient and cheap to add non-partnered inventory to our platform.
As a report in Eater says, “it’s the price delivery companies seem to be willing to pay at everyone else’s expense.”
How do I remove my restaurant from Grubhub?
Grubhub’s phone number for restaurant owners: (877) 799-0790
Unfortunately, many restaurant owners have reported having to call and email Grubhub multiple times to remove their listing, only to find themselves receiving Grubhub orders again a few weeks or months after removal. If this happens to you, one of our attorneys may be able to help. Contact us to learn more about your options.
Our Firm’s Work Helping Restaurants Thrive During Covid
We’re combatting harmful and unfair business practices to help restaurants make it through these difficult times. If your restaurant was denied insurance coverage after shutting down for COVID-19 safety, we can help with that too. Visit our page: Business Interruption Insurance Lawsuits
“The COVID-19 closures are having a profound impact on the restaurant industry. It’s a pretty substantial social issue.”
— Andre Mura, attorney on our COVID-19 Business Interruption Insurance Coverage Task Force
Our Deceptive Business Practice Attorneys
Dylan Hughes concentrates his practice on investigating and prosecuting fraud matters on behalf of whistleblowers, consumers and employees harmed by corporate misconduct.
Geoffrey Munroe represents plaintiffs in class action and mass tort cases in federal and state courts. Northern California Super Lawyers has named him a Rising Star (2010-2016).
Alex Bukac clients in a broad range of complex litigation matters, including wage and hour class actions, employment cases involving claims for discrimination, harassment, and retaliation, and personal injury.
Elizabeth Fegan, co-founder and managing partner of FeganScott LLC, is an acclaimed class action attorney representing victims of sexual abuse, discrimination, consumer fraud, antitrust violations and other offenses. In 25 years practicing law, Beth has recovered more than $1 billion for her clients.
Gibbs Law Group is a California-based law firm committed to protecting the rights of clients nationwide who have been harmed by corporate misconduct. We represent individuals, whistleblowers, employees, and small businesses across the U.S. against the world’s largest corporations. Our award-winning lawyers have achieved landmark recoveries and over a billion dollars for our clients in high-stakes class action and individual cases involving consumer protection, data breach, digital privacy, and federal and California employment lawsuits. Our attorneys have received numerous honors for their work, including “Top Plaintiff Lawyers in California,” “Top Class Action Attorneys Under 40,” “Consumer Protection MVP,” “Best Lawyers in America,” and “Top Cybersecurity/ Privacy Attorneys Under 40.”
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