MyFord Touch Class Action Settlement Announced

August 12, 2019

The parties in the MyFord Touch class action lawsuit announced that they have reached a settlement, under which Ford has set aside $17 million.

Who can take part in the MyFord Touch settlement?

The settlement reportedly covers 360,000 Ford and Lincoln vehicles purchased or leased between 2010 and Aug. 9, 2013, that came equipped with a MyFord Touch system. Only car owners from the following states are eligible to partake in the settlement: California, Massachusetts, New Jersey, North Carolina, Ohio, Virginia, and Washington.

What was the MyFord Touch class action about?

The plaintiffs alleged that the system is unresponsive to voice commands, gives inaccurate directions, won’t connect to the owner’s mobile device, and freezes or crashes.

myford touch that led to ford class action settlement

Settlement Benefits in the MyFord Touch Class Action

According to Ford, class members can receive a software update to address the issue by going here.

Class members who submit a valid claim form may receive:

  • At least $45 if they experienced issues with MyFord Touch
  • Owners who took the vehicle into the dealership for a repair can receive up to $400

Individuals who don’t file a claim form may receive at least $20.

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