According to an iPhone repair expert, Apple has introduced a function in the newly released iPhone 12 that triggers bugs and glitches when replacing parts in the phone. Parts must be installed by an Apple technician and verified using their software, or else the phone may cease to function properly, according to the expert. In a test, the expert swapped parts from two iPhone 12’s, which caused glitches even though the phones were brand new and identical. The resulting effect is that by design, the iPhone 12 is only repairable by Apple. Our lawyers are investigating an iPhone right to repair lawsuit.

Prevented from doing 3rd party repair?

Unable to repair your iPhone 12 with non-factory parts? Speak with an Attorney at no charge.
  • This field is for validation purposes and should be left unchanged.

1-800-254-9493

Expert investigation finds: 3rd party repair impossible for certain parts on iPhone 12

In testing, an iPhone expert found that replacing the logic boards or cameras on the iPhone 12 created glitches or freezing that removed functionality or rendered the phone unusable for certain functions, such as taking vertical pictures.

According to the iPhone expert, after switching the logic boards on two identical iPhone 12s the following issues occurred in both devices:

  • The power button did not turn the phone back on, and only by attaching the phone to a charger was it able to boot up
  • Face id could not be activated, even after resetting
  • Warning messages immediately indicated issues with the battery
  • No action was possible until clicking “learn more,” after which it said that it could verify neither the display nor whether the battery was genuine. This lead to a further message explaining how to get the phone repaired at Apple, and to not “attempt to replace the iPhone battery yourself”
  • Camera became unstable and glitchy

After replacing the logic boards to their original phones, everything returned to normal. However after swapping the cameras, similar issues occurred in both phones including the disabled power button and the unstable cameras.

This phenomenon is explained in part in an article by iClarified, stating:

Apple is taking another step towards preventing users from being able to repair their own iPhone…the company has paired the camera to the logic board, making it impossible to replace the component without running proprietary Apple software.

This issue is of particular consequence for third parties who make a living repairing iPhones, or for hobbyists who enjoy repairing their own phones. iClarified further summarized the situation, stating that

Apple, by design or neglect or both, is making it extremely hard to repair an iPhone without their blessing.

 

Learn about your right to repair

Companies shouldn’t prevent you from repairing your own device. Apple included.

Our Consumer Class Action Attorneys

Eric Gibbs

A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs’ legal rights.

Linda Lam

Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. Previously, she represented workers and retirees at a national employment law firm.

Amy Zeman

Amy Zeman represents clients in a wide variety of class actions and medical mass torts, including individuals harmed by transvaginal mesh and a variation of different birth control pills.

Steve Lopez

Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. He has prosecuted a variety of consumer protection and complex employment cases.

About Us

Gibbs Law Group is a California-based law firm committed to protecting the rights of clients nationwide who have been harmed by corporate misconduct. We represent individuals, whistleblowers, employees, and small businesses across the U.S. against the world’s largest corporations. Our award-winning lawyers have achieved landmark recoveries and over a billion dollars for our clients in high-stakes class action and individual cases involving consumer protection, data breach, digital privacy, and federal and California employment lawsuits. Our attorneys have received numerous honors for their work, including “Top Plaintiff Lawyers in California,” “Top Class Action Attorneys Under 40,” “Consumer Protection MVP,” “Best Lawyers in America,” and “Top Cybersecurity/ Privacy Attorneys Under 40.”

Share this on: