According to an iPhone repair expert, Apple has introduced a function in the newly released iPhone 12 that triggers bugs and glitches when replacing parts in the phone. Parts must be installed by an Apple technician and verified using their software, or else the phone may cease to function properly, according to the expert. In a test, the expert swapped parts from two iPhone 12’s, which caused glitches even though the phones were brand new and identical. The resulting effect is that by design, the iPhone 12 is only repairable by Apple. Our lawyers are investigating an iPhone right to repair lawsuit.

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Expert investigation finds: 3rd party repair impossible for certain parts on iPhone 12

In testing, an iPhone expert found that replacing the logic boards or cameras on the iPhone 12 created glitches or freezing that removed functionality or rendered the phone unusable for certain functions, such as taking vertical pictures.

According to the iPhone expert, after switching the logic boards on two identical iPhone 12s the following issues occurred in both devices:

  • The power button did not turn the phone back on, and only by attaching the phone to a charger was it able to boot up
  • Face id could not be activated, even after resetting
  • Warning messages immediately indicated issues with the battery
  • No action was possible until clicking “learn more,” after which it said that it could verify neither the display nor whether the battery was genuine. This lead to a further message explaining how to get the phone repaired at Apple, and to not “attempt to replace the iPhone battery yourself”
  • Camera became unstable and glitchy

After replacing the logic boards to their original phones, everything returned to normal. However after swapping the cameras, similar issues occurred in both phones including the disabled power button and the unstable cameras.

This phenomenon is explained in part in an article by iClarified, stating:

Apple is taking another step towards preventing users from being able to repair their own iPhone…the company has paired the camera to the logic board, making it impossible to replace the component without running proprietary Apple software.

This issue is of particular consequence for third parties who make a living repairing iPhones, or for hobbyists who enjoy repairing their own phones. iClarified further summarized the situation, stating that

Apple, by design or neglect or both, is making it extremely hard to repair an iPhone without their blessing.


Learn about your right to repair

Companies shouldn’t prevent you from repairing your own device. Apple included.

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